Refund Policy

The Okotoks Oilers will not accept any returns, refunds, or exchanges on any game tickets unless the game in which the tickets were sold for was cancelled or re-scheduled. In the event of a cancellation or a re-scheduled game, you may bring your ticket to the Okotoks Oilers Business Office located at 204 Community Way in Okotoks, Alberta, Canada. You may also submit a refund request by mailing the Okotoks Oilers at Box 171, Okotoks, AB Canada T1S 1A5. Customers have 1 month to refund any cancelled or re-scheduled tickets. Any tickets submitted after 1 month will not be refunded for any reason.

Contact Us / Technical Support

To help us serve you in a timely manner please tell choose one of the following options:

1) Event support and questions about your purchase or tickets:

Specific questions about the event or venue.
Questions regarding purchase policies.
Specific questions about my tickets.

Okotoks Oilers can also be reached directly at:

SITE ADDRESS:
#3, 204 Community Way
Okotoks, AB

MAILING ADDRESS:
Box 171
Okotoks, AB T1S 1A5

2) Technical Support with your tickets or account

Cannot access my account.
Cannot download or print my tickets
Problem adding your tickets to you mobile device.

Use the “Tech Support” button on the bottom right of the screen.